Effective September 30, 2026
Refund, Return & Order Issue Policy
Èlani and Other Personal-Care Products
Because skincare and body-care products are personal-use cosmetic products, products that have been opened, used, or otherwise cannot safely be resold are not eligible for return because of change of mind.
Please review product descriptions, ingredients, size, and scent information before purchasing.
Unopened Products
If you wish to request a return of an unopened and unused product in its original packaging, contact Dani Esthetics within 7 days of delivery.
Return approval is required before sending a product back. Original shipping charges are not refundable unless the return results from an error by Dani Esthetics. Customers are generally responsible for return shipping for approved change-of-mind returns.
Damaged, Defective, Missing, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery.
Please include your name, order number, description of the issue, and clear photographs when applicable.
After reviewing the issue, Dani Esthetics may provide an appropriate replacement, reshipment, store credit, or refund depending on the circumstances.
Do not discard damaged packaging or products until we have responded to your claim.
Allergies, Sensitivities & Product Preference
Individual sensitivities and preferences vary. Please review the ingredient list before purchasing and discontinue use if irritation occurs.
A dislike of a fragrance, texture, or other personal preference generally does not qualify an opened cosmetic product for return.
This policy does not limit rights available for products that are defective, misrepresented, or otherwise covered by applicable consumer-protection law.
Final Sale Items
Items clearly identified before purchase as final sale, samples, promotional gifts, clearance, personalized, or customized may not be eligible for return except where required by law or when the product was incorrect, damaged, or defective.